Information We Collect
Delaware Plumbing Pros collects information that you voluntarily provide when you contact us for plumbing services. This may include your name, phone number, email address, physical address of the property requiring service, and details about your plumbing issue. We collect this information when you submit a request through our website contact form, call our business phone, or communicate with us via email or text message.
For certain service requests, we may also collect additional information relevant to completing your plumbing work, such as property access instructions, preferred appointment times, and billing information. If you choose to pay by credit card, your payment details are processed securely through our payment processor and are not stored on our servers. We do not intentionally collect sensitive personal information such as Social Security numbers, medical information, or financial account details beyond what is necessary to process payment for services rendered.
How We Use Your Information
We use the information we collect solely to provide, manage, and improve our plumbing services. Your contact details allow us to respond to your service inquiries, schedule appointments, send appointment confirmations and reminders, and communicate with you about the status of your repair or installation. We use your property address to dispatch our licensed plumbers to the correct location and to prepare for the specific requirements of your job.
We may also use your information for internal business purposes, including maintaining service records, processing payments, sending invoices and receipts, and evaluating customer satisfaction. With your explicit consent, we may contact you after service completion to request feedback or a review. We do not sell your personal information to third parties, nor do we use your information for purposes unrelated to delivering plumbing services.
Phone Call Handling
When you call Delaware Plumbing Pros, your phone number may be captured through our phone system and displayed as caller ID information. We may record phone calls for quality assurance, training, and accurate service record-keeping purposes. If a call is recorded, you will be notified at the beginning of the call in accordance with applicable state law. Call recordings are stored securely and are accessible only to authorized personnel who require access for legitimate business purposes.
We document details from your phone conversations in our service management system to ensure we have accurate records of your plumbing needs, quoted pricing, scheduling agreements, and any special instructions. This allows our dispatch team and field plumbers to deliver consistent, informed service. Phone numbers collected through incoming calls are used solely to return missed calls, provide service updates, and communicate about scheduled appointments.
Cookies and Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect information about how visitors use our site. Cookies are small text files stored on your device that help our website function properly, remember your preferences, and analyze traffic patterns. You can configure your browser to refuse all cookies or to alert you when cookies are being sent; however, some features of our website may not function correctly without cookies.
We use analytics services, such as Google Analytics, to understand how visitors find and interact with our website. These services collect information including your IP address, browser type, pages visited, time spent on pages, and referring website. This data is aggregated and anonymized where possible, and we use it solely to improve our website content, user experience, and marketing effectiveness. We do not use analytics data to personally identify individual visitors or to track your browsing activity across other websites.
Third-Party Services
Delaware Plumbing Pros engages reputable third-party service providers to perform functions essential to our business operations. These providers include payment processors, cloud-based service management software, email and SMS communication platforms, and website hosting services. We share only the information necessary for these providers to perform their specific services, and we contractually require them to maintain appropriate security measures and to use your information solely for the purposes we specify.
We do not share your personal information with marketing companies, data brokers, or unrelated businesses. In the event of a business transition, such as a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy. We may also disclose information if required by law, legal process, or governmental request, or to protect our rights, property, or safety and that of our customers or others.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our service management software employs encryption for data transmission and storage. Access to customer information is restricted to employees and contractors who need it to perform their job duties, and we provide training on appropriate data handling practices.
While we take these protective measures seriously, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security of your information. In the unlikely event of a data breach affecting your personal information, we will notify you as required by applicable law and will take prompt action to mitigate harm and prevent recurrence. We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Choices
You have the right to access, correct, or delete the personal information we hold about you. To make such a request, please contact us using the information provided below. We will respond to reasonable requests within the timeframes required by applicable law. You may also opt out of receiving promotional communications from us by following the unsubscribe instructions included in our emails or by requesting removal when we contact you by phone or text.
If you previously provided consent for specific uses of your information, you may withdraw that consent at any time, though this will not affect the lawfulness of processing based on consent before its withdrawal. Please note that certain information may be necessary for us to provide plumbing services, and deleting or restricting such information may limit our ability to serve you. We do not discriminate against customers who exercise their privacy rights.
Children's Privacy
Delaware Plumbing Pros does not knowingly collect personal information from children under the age of 16. Our website and services are directed to homeowners, property managers, and adult consumers seeking plumbing services. If we become aware that we have inadvertently collected personal information from a child under 16, we will take prompt steps to delete that information from our records. If you believe we may have collected information from a minor, please contact us immediately so we can address the situation.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact Delaware Plumbing Pros using the following information:
Delaware Plumbing Pros
Website: deplumbingpros.pages.dev
Service Area: Delaware
We are committed to addressing your privacy concerns promptly and transparently. We will make every reasonable effort to resolve any issues you bring to our attention.